- Select the Payments Tab > Retail Dashboard
- Click on Memberships in the Payment History section
- In the column labelled Status, select Pending from the drop-down list
- Those clients that did not process fully or successfully will be in this payment status ‘Pending.’
- A list of the members will be generated
- To process the payment for the members with payment status ‘Pending’, select the 'eye' icon on the right of the screen next to their name.
- Right click on the orange coloured 'eye' icon and open in a new tab. This allows you to process the payment, close the tab and return to the list for the next one client payment processing.
- Payment options will be presented and you can select the right button to proceed.
- When complete, the payment will process and show up in the revenue snapshot. A payment transaction will be available in the revenue report.
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